Check out our FAQs that answer frequently asked questions.


What containers are eligible to receive 10 cents refund on?
The simple answer is if the label says: '10c refund at collection depots' then we will pay out the 10 cents on that container. Take a look at the Containers for change website for more details and examples of containers we often see.

How do I get my 10 cent refund?
There are a couple of ways to receive a refund.

  1. After collecting your eligible containers, you can bring them into our Paget Depot for sorting and counting. Refunds can be given on site cash up to $80 or transferred into your nominated bank account.
    Or
  2. Register on the Containers for change website. Get a Scheme Id # and deposit your containers into your nearest community drop and go bin. To find out more about community drop and go bins click here please refer to drop and go bin page

Do we need to remove the lids from out plastic bottles?
Lids MUST be removed from all plastic bottles before they can be recycled, and we ask that you do this BEFORE bringing them into our recycling depot. For us to bale up the plastic bottles they are squeezed at extremely high pressure into a big bale. If the lids aren't removed the bottles either don't crush down and the blocks fall apart or the pressure caught inside can make the bottles explode.


Do I need to remove the plastic neck on the bottle as well?
No you don't. The rings have no adverse effect on the recycling of the container and are actually made from the same type of plastic as the bottle, so therefore do not need to be removed.

How should we bring in our bottle and cans into the depot?
The best way to bring in your bottles and cans is in strong bags or cardboard boxes that are not too heavy. If the containers are separated into different groups (ie cans, glass, plastic) we will get them counted quicker than if they are all mixed.

Please DO NOT have your containers loose in your boot.

Also the quickest way for us to process your cans and glass is if they are repacked into their boxes of 12, 24, 30 etc. This doesn't apply for a lot of containers which are purchased singularly, but anything purchased in bulk and repacked into its original box won't need to be tipped out and counted by hand, making your visit much quicker.

What should I use to bag up my containers for the community drop and go bins?
We suggest any sort of strong bag, heavy duty garage bags, chaff bags etc. Anything that can be securely tied up and please remember to place your Scheme ID# inside the bag.

Can we crush our cans?
Yes you can, but we ask that you flat crush them not hockey puck them. We must be able to read the ban code on the can.

Can I repack bottles and cans into their original containers and bring them into the depot?
Yes The quickest way for us to process your cans and glass is if they are repacked into their boxes of 12, 24, 30 etc. This doesn’t apply for a lot of containers which are purchased singularly, but anything purchased in bulk and repacked into its original box won't need to be tipped out and counted by hand, making your visit much quicker.

I haven't received my refund. What should I do?
In some cases Scheme Id # have been damaged and we can’t read them or sometimes people forget to place a Scheme Id # inside the bag before tying them up. If it’s been more than 4 days since you had deposited your bag into the community drop and go bin. Please email us (admin@anyenviro.com.au) and advise us the date and the location bin of your bag drop. Also provide a description of the bag and what its main containers inside are. This way we are able to go to our unclaimed refund area and locate your bag. We will then sort and count our containers for the refund to be processed.

Do I need to sort my containers?
No let us do the work for you. But to help us we do ask that you please remove lids and caps from the containers. Thank you.
 
What is an eligible container?
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For a list eligible containers, please visit our 10 CENT REFUND page.
 
What are excluded Beverage Containers?
 
There are some beverage containers that are not eligible for a refund. Generally excluded containers are those that are less than 150ml and greater than 3L. Other excluded containers include:
  • Any plain milk containers
  • Any glass containers which have contained wine or pure spirits
  • Containers 1L or more which have contained flavoured milk, pure fruit or vegetable juice, cask wine or cask water
  • Concentrated/undiluted cordial or syrup containers
  • Sachets above 250ml which have contained wine
  • Registered health tonics

Excluded containers, such as plain milk bottles and glass wine bottles, can still be recycled through existing kerbside collection or drop-off services

What condition do the containers need to be in to be eligible?
Containers must be empty. You don’t have to rinse each container but it will help you store them cleanly before returning them. Caps should also be removed from bottles.

Crushed eligible cans or plastic bottles can be returned to a community Drop and go bin or our Paget depot, providing that they can be recognised as being an eligible container. For safety reasons, glass bottles need to be whole and intact.

Can we refuse to not take your containers?
Yes. There are several reasons why a we may refuse to accept your containers, including because:
  • They are contaminated (i.e. contain sand or dirt, paint, petrol, noxious substances etc.)
  • The container is not recognisable as an eligible container (i.e. crushed beyond recognition or broken in the case of glass)
  • The container is not eligible under the Scheme
  • We have reason to believe the container has already been redeemed or has been deposited from any kerbside recycling operator
  • If a person refuses to complete a declaration when asked to do so by the container refund point.